Customer Retention Specialist

Overview

Are you passionate about helping customers succeed, solving meaningful problems, and making a real impact on the businesses you support every day? We’re looking for a Customer Retention Specialist (Retention Specialist) to join our Customer Success team and play a key role in helping customers overcome challenges, rediscover the value of Jobber, and continue growing their businesses with confidence.

The Team

The Retention team protects recurring revenue and strengthens long-term customer relationships by supporting customers at pivotal moments when they are deciding whether to continue their Jobber subscription. Through both inbound and outbound retention conversations, we connect with customers who may be experiencing challenges, exploring alternatives, or not yet seeing the full value of the platform. We take the time to understand what’s getting in the way and connect them to Jobber features and workflows that solve their specific problems and h...