Customer Retentions Agent

+ Uncapped commission structure

About the company

We are a market-leading fintech company that supports over 50,000 businesses across 80 countries and works within the payments and point of sale (POS) space. Our mission is to make commerce accessible for everyone. After such successful development, we are expanding our customer service department to support a growing customer base.

With an inclusive culture, we support every employee with a personalised progression plan to identify a clear and achievable career path for success.

About the role

Customer success is the foundation of business success. As this company has been built on retaining customers for long periods of time, when a customer leaves - we take it personally.

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident negotiator, exp...