Customer Satisfaction Coordinator

Job SummaryJabil's Customer Satisfaction Coordinator is responsible for the coordination of various customer satisfaction related projects that support Jabil's business needs.Position reports to the Communications Manager and works closely with members of the Business Development, Operations, and Quality teams.Essential Duties And ResponsibilitiesMaintains an up-to-date, comprehensive database of Jabil's customer contacts and their customer satisfaction and loyalty scoresAnalyzes customer loyalty survey data (prepares reports, graphs, presentations) and tracks actions taken to address customer issuesEnsures on-time quarterly customer satisfaction score collection and quarterly customer review meeting summaries from all business units, reviews scores and translations, flags errors, works with Risk & Assurance on completing score audits, and prepares quarterly communications to the Quality and executivesPrepares site specific presentations listing the quarterly customer satisfaction r...