Customer Satisfaction Coordinator

Job Overview

We are looking for a proactive and customer-oriented professional to join our Customer Service team. This position is responsible for providing excellent support to customers, ensuring timely follow-up on requests, and maintaining effective communication with internal departments to guarantee customer satisfaction. #J-***-Ljbffr

Responsibilities

• Provide support to customers via various channels, responding to inquiries, complaints, and product questions within the required time frames.
• Use ERP/CRM systems to receive, process, and deliver customer orders, entering them accurately, and maintaining constant communication regarding status and delivery dates.
• Follow up on and resolve disputes on sales orders, deliveries, replacements, and returns to maintain a high level of customer service.
• Maintain customer account notes, routing guides, price guidelines, and special‑order handling instructions.
• C...