Home / Jobs / Customer Satisfaction Manager

Customer Satisfaction Manager

Decathlon • Mumbai, Maharashtra, India • Posted May 27, 2026

Location Mumbai, Maharashtra
Job Type Full-time
Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted May 27, 2026

Posted on 02/06/2026

Mission


RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience

  • I ensure the entire Store team acts with a “CUSTOMER FIRST” mindset where we find solutions for all the customers walking in.
  • I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints.
  • Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room)
  • Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further
    • RESPONSIBILITY 2 

    I am the guardian of customer-centricity in my store

  • I ensure 100% of my customers are greeted and welcomed at my W...

    • Interested in this role?

    Click the button below to start your application.

    Apply Now