Customer Serv Rep II - Représentant(e) du service à la clientèle II

TD SYNNEX • Mississauga, Ontario, Canada • Posted June 23, 2026

Location Mississauga, Ontario

Job Type Full time

Category Information and Record Clerks

Posted June 23, 2026

Customer Service Rep II
Hours: 8:00am-5:00pm ET
Pay: $43k-$60k CAD Annual
The Customer Service Rep II delivers high‑quality B2B customer support in a fast‑paced, high‑volume environment. This role is primarily focused on email case management, SLA compliance, and accurate RMA processing while ensuring a consistent, professional customer experience and strong operational compliance.
What You’ll Do:
Manage high‑volume email casework, handling approximately 1,800 customer emails per month (~70 per day) across shared inboxes
Deliver timely, accurate, and professional customer responses to meet or exceed SLA requirements
Process an average of 375 RMA lines per month, consistently exceeding standard team productivity benchmarks
Ensure high accuracy and strict adherence to established RMA, approval, and compliance processes
Apply strong critical‑thinking and problem‑sol...
            

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