Customer Service Admin (Madrid)

Job Summary

Gi Group is recruiting a Customer Service Representative to join Agilent Technologies, a multicultural and customer‑oriented environment. The role requires native/professional Dutch and professional‑level English, used daily to communicate with customers and internal teams.

Key Responsibilities

• Support Sales representatives and customers, ensuring smooth and accurate processes: order management, invoicing and follow‑ups in SAP, acting as the key link between customers and internal teams to deliver an excellent customer experience.
• Order processing: create and manage customer orders, ensuring accuracy and on‑time delivery.
• Sales & customer support: provide information, resolve issues and support customers after the sale.
• Internal coordination: liaise with teams such as Sales, Logistics, Installation, Public Tenders, Credit & Collection, etc.
• Manage the customer journey: from the initial request to final ...