Customer Service Advisor
Location
Colchester, Essex
Job Type
Full-time
Category
other-general
Posted
June 16, 2026
An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team.
This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications).
What you'll be doing as a Customer Service Adviser:
You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call.
Handling inbound and outbound calls, providing a professional and personable service
Producing Insurance quotations and converting opportunities into new and additional business
Supporting renewals and retention, building strong customer relationships
Proc...
This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications).
What you'll be doing as a Customer Service Adviser:
You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call.
Handling inbound and outbound calls, providing a professional and personable service
Producing Insurance quotations and converting opportunities into new and additional business
Supporting renewals and retention, building strong customer relationships
Proc...