Customer Service Advisor - Financial Services

Dublin City Centre (Hybrid)| Initial Contract (Open to Permanency) Our client, a leading national life and pension services firm, are seeking to add a customer focused and enthusiastic advisor to join their award winning Contact Centre. The ideal candidate will have previous contact centre experience within a financial services firm and have already started, or be willing to sit, their QFA exams. The Role; Deliver excellent service across phone and email queries, with a strong focus on proactive, confident and empathetic phone engagement. Take ownership of customer calls, anticipating needs, identifying opportunities to resolve issues early and ensuring first-contact resolution wherever possible. Work with your team to meet service and customer experience targets. Support retention of existing business. Work closely with teams across the business to deliver a seamless customer journey. Communicate clearly, stay solution focused and proactively resolve customer issues. Requirements; Gre...