Customer Service Advisor
Location
horsham, england
Job Type
Full-time
Category
Management & Operations
Posted
May 31, 2026
Location: Horsham | Full‑Time | Permanent | Commission + Benefits
About the Role
As a Customer Service Advisor, you'll be the first point of contact for our valued customers, delivering friendly, efficient, and solution‑focused support. Whether it's a billing query, a technical hiccup, or a general question, you'll handle it with confidence, clarity, and care.
This is more than just a call centre role—it’s an opportunity to build relationships, solve problems, and make a real difference in the customer journey.
What You Will Be Doing
- Handling inbound calls from customers with professionalism and empathy
- Resolving billing queries and explaining charges clearly and accurately
- Managing overflow calls from 1st line technical support, ensuring no customer is left waiting
- Responding to general enquiries about services, packages, and account details
- Handling complaints with tact and urgency, aiming...