Customer Service Advisor

Manpower • Inverness, Scotland, United Kingdom • Posted June 17, 2026

Location Inverness, Scotland

Job Type Full Time

Category Information and Record Clerks

Posted June 17, 2026

Customer Service Advisor

Salary: £13.45 per hour (Living Wage Employer)
 Location: Capgemini, Inverness or Nairn
 Hours: 35 hours per week, Monday to Friday, between 7am - 6pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini
 In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

 What you'll do
Respond to customer requests via telephone, email, and web chat
Log all requests using the appropriate call logging software
Resolve issues or provide advice and guidance where possible over the phone
Assign calls to the relevant support teams when needed
Action Back Office requests when required
Advise customers and support teams on known problems/workarounds
Keep customers updated on the progress of th...
            

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