Customer Service Advisor

Posted On: 7th August 2024

Customer Service Advisor – Office based – Hinckley

£23,000 + benefits

Are you a highly organised individual with excellent communication and customer service skills? Our client is seeking a talented Diary Planner to join the Account Management team in providing excellent Customer Service within a fast paced environment. Want to hear more?

Day-to-Day:

* To contact existing clients to book their Anniversary appointments with consultants in line with service levels and diary booking guidelines
* To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure.
* To deliver the administrative duties for the department including rescheduling appointments
* To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention.
* To understand all client databases and systems in...