Customer Service Advisor

Pinnacle Group is looking to recruit a skilled Customer Services Advisor to join the Homes Team based in Speke.

Your responsibilities include handling inbound and outbound calls, providing assistance with customer complaints and/or queries, and ensuring accurate diagnosis of repairs.

This is a full-time role with a rota between the hours of 7:30 a.m. – 9:30 p.m., Monday–Sunday. The rota will include working 2 weekends in 10, 2 later shifts in 10 with other shifts in-between.

This is a hybrid role with fixed office days on Tuesdays, Thursdays, and Fridays.

Key Responsibilities

• Handling multiple call types to include repairs, general home enquiries and complaint calls ensuring all complaints are diagnosed accurately, logged efficiently and families are provided with an accurate response to their home inquiry.
• Ensure all related repairs are diagnosed, recorded accurately and updated where appropriate within the available IT s...