Customer Service Advisor - R&B Trainee

NEC • Hartlepool, England, United Kingdom • Posted June 09, 2026

Location Hartlepool, England

Job Type Full-time

Category Information and Record Clerks

Posted June 09, 2026

Job Description
Hartlepool Office Based Only
Working within the busy area of the Revenues & Benefits department you will be involved in processing and telephony of all Housing / Council tax changes, following the procedures given and working to KPI’s with excellent accuracy at all times.
 
Main Responsibilities
To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
Meet the standards or deadlines required whilst performing all duties with Minimum support
Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations
Coaching and mentoring junior staff/Colleagues
Shares best practice with colleagues and lead update sessions to wider team
Keeps own knowledge up to date through use of p...
            

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