Customer Service Advisor - R&B Trainee
Location
Hartlepool, England
Job Type
Full time
Category
Information and Record Clerks
Posted
June 09, 2026
Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
NO AGENCIES PLEASE
Job Description
Hartlepool Office Based Only
Working within the busy area of the Revenues & Benefits department you will be involved in processing and telephony of all Housing / Council tax changes, following the procedures given and working to KPI’s with excellent accuracy at all times.
Main Responsibilities
- To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
- Meet the standards or deadlines required whilst performing all duties with Minimum support
- Complete high levels of workload consistently in line the Right Time Indicator, The R...