Customer Service Advisor
Location
wolverhampton, england
Job Type
Full-time
Category
Management & Operations
Posted
June 06, 2026
Culligan UK Ltd is dedicated to delivering excellent drinking water solutions and outstanding customer service. We are currently seeking a Customer Service Advisor who can embody our commitment to putting customers first in everything we do.
In this role, you will be part of the Tier 2 Customer Service team handling complex, escalated, and technical customer queries that require deeper investigation, cross functional collaboration, and expert-level problem solving.
Working Hours
Monday-Friday 8:45 AM - 5:00 PM
Key Responsibilities
- Provide excellent customer service via inbound calls and Salesforce cases.
- Resolve customer queries efficiently at first contact wherever possible.
- Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience.
- Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution.
- Collaborate with int...