Customer service agent
Location
Mexico, ciudad de méxico
Job Type
Full-time
Category
Servicio de atención al cliente
Posted
May 24, 2026
Join our Tijuana team at Redial BPO!
Job Title: Customer Service Agent
Location: Tijuana, Baja California, Mexico
Job Summary: As a Customer Service Agent at Redial BPO, you'll be the first point of contact for customers, handling inquiries, providing solutions, and ensuring customer satisfaction. You'll communicate via phone, email, and chat, maintaining accurate records and collaborating with your team to deliver excellent service.
Key Responsibilities
- Address customer inquiries and resolve issues professionally.
- Provide accurate information about products and services.
- Document all customer interactions in the CRM system.
- Meet performance targets for quality and efficiency.
- Adhere to company policies and data privacy regulations.
Qualifications
- High school diploma or equivalent.
- Prior customer service or call center experience preferred.
- Excelle...