Customer Service Analyst
Location
ciudad de aguascalientes, ciudad de aguascalientes
Job Type
Full-time
Category
Other-General
Posted
June 15, 2026
Job Summary
The Customer Service Analyst is responsible for the development, implementation and improvement of the reporting tools based on data analytics in order to support the customer service team in providing the best-in-class service to customers. They will analyze data, drive conclusions, and provide recommendations based on their findings.
Responsibilities- Leads the preparation and presentation of weekly dashboards by key customer accounts
- Distributes a regular freight expedited dashboard
- Leads analysis of data findings for monthly reviews, builds data slides for review meetings, prepares data for customer scorecard reviews and monthly highlight report
- Prepares pull-in files for the customer service team to use quarterly in optimization activities and consolidates pull-in data for a regular management report out
- Demonstrate expertise in multiple processes within the scope of customer service. Take part in training...