Customer Service and Operations Manager
Location
North Liberty, IA
Job Type
Full-time
Category
other-general
Posted
June 18, 2026
Description
Robert Half is partnering with a well-established organization in the distribution space to hire a Customer Service and Operations Manager. This role is responsible for leading all aspects of the customer service function, including team leadership, order management, and cross-functional coordination with sales, warehouse operations, and vendors.
This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment and enjoys balancing team management with operational execution.
Key Responsibilities
+ Lead, manage, coach, and develop a team of Customer Service Representatives and purchasing personnel
+ Oversee end-to-end order processing, including order entry, pricing verification, and invoicing
+ Collaborate closely with sales, warehouse operations, and vendors to ensure seamless service delivery
+ Act as the primary escalation point for customer issues and drive timely resolution
...
Robert Half is partnering with a well-established organization in the distribution space to hire a Customer Service and Operations Manager. This role is responsible for leading all aspects of the customer service function, including team leadership, order management, and cross-functional coordination with sales, warehouse operations, and vendors.
This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment and enjoys balancing team management with operational execution.
Key Responsibilities
+ Lead, manage, coach, and develop a team of Customer Service Representatives and purchasing personnel
+ Oversee end-to-end order processing, including order entry, pricing verification, and invoicing
+ Collaborate closely with sales, warehouse operations, and vendors to ensure seamless service delivery
+ Act as the primary escalation point for customer issues and drive timely resolution
...