Customer Service Apprentice

Progress as unique as you are

Apprenticeship - Commercial & Institutional Banking

Starting October 2026

Commercial & Institutional Banking partners with businesses and financial institutions to provide the finance, expertise, and long‑term support they need to navigate complexity, grow with confidence, and achieve their ambitions sustainably.

Programme length: 15 months

Salary: £25,785

Qualification gained: Providing Financial Services Level 6

Location: Edinburgh

Our people work in different ways depending on their roles, and apprentices follow their team's approach, which may be onsite or hybrid depending on the job.

What you’ll do

As a Customer Service Apprentice in our FreeAgent Support Team, you’ll be the first point of contact for our customers, building strong relationships with new and existing customers, focusing on delivering a world class experience, whilst responding to their enquiries ...