Customer Service Assistant
Location
Basingstoke, Hampshire
Job Type
Full-time
Category
other-general
Posted
May 27, 2026
Customer Service Assistant
Location: Basingstoke - onsite presence 4 days a week
Pay Rate: £15 per hour
Shifts: Monday to Friday 9:00-17:00 (finish at 15:30 on Friday)
As a UK Customer Service Representative, you will play a pivotal role in managing Clinical and Industrial customer accounts throughout the whole of the United Kingdom. Ensuring seamless communication in the resolution of any delivery delays, technical queries and/or finance issues.
With flexibility to work from home as needed.
Responsibilities:
* Oversee customer master data, which will require updating as necessary. This is vital for data protection and auditing purposes.
* Raise quotations, orders and schedule agreements to the required service level agreed.
* Handle telephone enquiries, maintaining good working relationships with customers and communicate daily on any issues affecting service.
* Engage with other departments within Thermo Fisher, building positive relatio...
Location: Basingstoke - onsite presence 4 days a week
Pay Rate: £15 per hour
Shifts: Monday to Friday 9:00-17:00 (finish at 15:30 on Friday)
As a UK Customer Service Representative, you will play a pivotal role in managing Clinical and Industrial customer accounts throughout the whole of the United Kingdom. Ensuring seamless communication in the resolution of any delivery delays, technical queries and/or finance issues.
With flexibility to work from home as needed.
Responsibilities:
* Oversee customer master data, which will require updating as necessary. This is vital for data protection and auditing purposes.
* Raise quotations, orders and schedule agreements to the required service level agreed.
* Handle telephone enquiries, maintaining good working relationships with customers and communicate daily on any issues affecting service.
* Engage with other departments within Thermo Fisher, building positive relatio...