Customer Service Assistant

Lotus Bakeries • St Albans, England, United Kingdom • Posted June 17, 2026

Location St Albans, England

Job Type Full-time

Category Information and Record Clerks

Posted June 17, 2026

 Job description 
The key focus areas of the role and where you will spend the majority of your time are: 
Processing domestic and international sales orders received via email or EDI daily and providing excellent customer service to our customers.
Resolving all sales order queries, liaising with our customers to resolve any issues, escalating when necessary to your line manager.
Advising the sales account managers of customer shortages.
Maintaining a close relationships with the Inventory team and 3PL to ensure stock availability to fulfil sales orders on a daily basis and helping to achieve agreed service level targets. 
Ensuring that all orders are routed and outbound deliveries are transmitted to 3PL for despatch.
Monitoring and fixing SAP idoc errors on a daily basis.
Participating and contributing to weekly team meetings.
Advising the sales account managers of customer shortages.
Reviewi...
            

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