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Customer Service Associate I

Resideo • Santiago de Querétaro, Querétaro, Mexico • Posted June 14, 2026

Location Santiago de Querétaro, Querétaro
Job Type Full time
Category Information and Record Clerks
Posted June 14, 2026

Reporting to the Partner Support Supervisor, the Customer Service Associate I will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Customer Service Associate I should remain calm under pressure while meeting customers’ needs, have an eye for details, and excellent follow-up skills.

JOB DUTIES:

  • Assist with routine customer service tasks such as order placement, returns, account updates, website login support, and order tracking, ensuring accuracy and efficiency.
  • Perform accurate data entry and maintain organized records of customer interactions, including updating case information in Salesforce and other systems.
  • Follow written and verbal instructions to complete repetitive tasks with...

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