Customer Service Associate III
Location
Philadelphia, PA
Job Type
Full-time
Category
other-general
Posted
June 04, 2026
**Customer Service Associate III**
**Category:** Administration
**Main location:** United States, Pennsylvania, Philadelphia
**Position ID:** J1225-2224
**Employment Type:** Full Time
**Position Description:**
CGI Federal is looking for experienced Customer Service Associates to support the Philadelphia Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.
**Your future duties and responsibilities:**
• Operate various equipment for high-speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will-Call counters:
o At the Information Station, e...
**Category:** Administration
**Main location:** United States, Pennsylvania, Philadelphia
**Position ID:** J1225-2224
**Employment Type:** Full Time
**Position Description:**
CGI Federal is looking for experienced Customer Service Associates to support the Philadelphia Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.
**Your future duties and responsibilities:**
• Operate various equipment for high-speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will-Call counters:
o At the Information Station, e...