CUSTOMER SERVICE ASSOCIATE RBS

SGS • Bogotá, Bogota, Colombia • Posted June 11, 2026

Location Bogotá, Bogota

Job Type Full-time

Category Information and Record Clerks

Posted June 11, 2026

Descripción del empleo
Primary Responsibilities:
Work with clients and the technical laboratory to scope work for proposals, prepare and submit quotes for USP, EP, and JP compendial testing. Keep client and quote information up to date in CRM / Quotation platforms.
Act as a liaison between clients and the Microbiology and Chemistry department to ensure service is being delivered on-time and with high quality. Provide information / follow up to client, as needed. Upon request coordinate technical support and advice, to maintain high customer satisfaction.
Specific Responsibilities:
Use general knowledge of chemistry, microbiology and analytical techniques to develop & present technical solutions to clients in proposals indicating cost timelines & resource.
Prepare proposals in a way that matches client enquires, ensure that the quote review and approval process is followed and implemented. Follow-up with clients w...
            

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