Customer service associate
Location
windsor, qc
Job Type
Full-time
Category
Other-General
Posted
June 04, 2026
Reporting to the Customer Service Manager , the Customer Associate supports customer satisfaction and loyalty by answering inquiries, explaining products, providing order information, and accurately processing orders. The associate is expected to embody the organization’s values: Caring | Curious | Collaborative | Committed
The role involves using internal systems (SAP) to enter and track orders, verify pricing, and ensure timely delivery. The associate serves as a key point of contact for customers, providing professional communication, resolving issues, and supporting customers throughout the order lifecycle.
Key Responsibilities
- Process and manage customer orders accurately using SAP
- Validate purchase order details, pricing, and delivery requirements
- Communicate order status, delivery dates (ETA), and changes to customers
- Respond to customer inquiries (availability, pricing, shipping, cancellations...