Customer Service Avocate II

Position Summary

The Customer Care Advocate I serves as the primary contact for customer inquiries regarding orders, quotes, product questions, and other support. This role ensures a seamless experience by owning issues, collaborating across departments, and responding quickly.

Responsibilities

• Handle internal and external customer inquiries, quotes, and orders following standard operating procedures.
• Build strong customer relationships and deliver customer‑centric solutions.
• Support corporate initiatives to overserve customers and provide an effortless experience.
• Plan and prioritize daily work to meet commitments aligned with organizational goals.
• Resolve standard customer escalations, aiming for first‑contact resolution when possible.
• Collaborate with internal teams and Distribution Center operations to ensure timely order management and shipping, addressing issues such as damaged, late, or incorrect pr...