Customer Service Centre Supervisor Role
Location
quebec, capitale nationale
Job Type
Full-time
Category
Other-General
Posted
June 27, 2026
Become a Bilingual Supervisor in Grainger's Customer Service Centre, applying your leadership skills in a hybrid work environment. Focus on operational efficiency and team engagement for superior customer service.
As the Bilingual Supervisor, you will lead a team of up to 15 members, overseeing daily operations and ensuring compliance with Grainger’s policies. The role calls for effective coaching, performance management, and continuous process improvements. Candidates should have a robust background in customer service alongside strong leadership capabilities.
Key Responsibilities:
• Oversee the daily operations of the Customer Service Centre
• Coach team members to enhance individual performance
• Evaluate workflow and assign goals effectively
• Address performance issues through improvement plans
• Support recruitment and training for new hires
Requirements:
• High school diploma; bachelor's degree preferred
• 3-5 years in customer service
• Previous...
As the Bilingual Supervisor, you will lead a team of up to 15 members, overseeing daily operations and ensuring compliance with Grainger’s policies. The role calls for effective coaching, performance management, and continuous process improvements. Candidates should have a robust background in customer service alongside strong leadership capabilities.
Key Responsibilities:
• Oversee the daily operations of the Customer Service Centre
• Coach team members to enhance individual performance
• Evaluate workflow and assign goals effectively
• Address performance issues through improvement plans
• Support recruitment and training for new hires
Requirements:
• High school diploma; bachelor's degree preferred
• 3-5 years in customer service
• Previous...