Customer Service & Complaints Specialist

MAYDAY Recruitment Group • Australia, New South Wales, Australia • Posted June 20, 2026

Location Australia, New South Wales

Job Type Full time

Category Information and Record Clerks

Posted June 20, 2026

 Job Title:  Customer Communications & Complaints Specialist | Insurance
Location:   Sydney | Hybrid ( 1 weekend per month on a rotating roster)
Duration:   Permanent | Full time
Eligibility:   Australian Citizen or Permanent Resident
MAYDAY Recruitment is partnering with a fast-growing, venture-backed insurance business undergoing an exciting period of growth and transformation. 
This isn’t your typical insurer. They’re building a modern, customer-first platform that blends insurance, health, and care—where the experience matters just as much as the product. It’s a high-growth environment where things move quickly, ideas are welcomed, and the customer journey is constantly evolving.
As a Customer Communications & Complaints Specialist, you’ll handle complex conversations, complaints, and escalations—but this isn’t about following scripts or ticking boxes. It’s about using ju...
            

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