Customer Service Consultant
Location
London, United Kingdom
Job Type
Full-time
Category
other-general
Posted
July 27, 2026
Customer Service Consultant
Location:
London, GB, SW19 7NF
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 27 Jul 2026
**Job description**
A branch based customer facing role primarily focused on generating revenue by meeting customer needs to personal banking and Advance customer segment, may provide service where required. Providing consistently excellent customer experience and encouraging customers to use additional channels where appropriate to ensure delivery of the proposition.
Undertakes all product sales except material risk products (where regulation permits) using EDRAS based sales process to discover customer needs. Providing referrals to both Wealth Sales and Branch Specialists based on customer needs.
Listed below are the outcomes performed by this role that directly align with key business goals. All performance should be in support of achieving these outcomes:
1....
Location:
London, GB, SW19 7NF
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 27 Jul 2026
**Job description**
A branch based customer facing role primarily focused on generating revenue by meeting customer needs to personal banking and Advance customer segment, may provide service where required. Providing consistently excellent customer experience and encouraging customers to use additional channels where appropriate to ensure delivery of the proposition.
Undertakes all product sales except material risk products (where regulation permits) using EDRAS based sales process to discover customer needs. Providing referrals to both Wealth Sales and Branch Specialists based on customer needs.
Listed below are the outcomes performed by this role that directly align with key business goals. All performance should be in support of achieving these outcomes:
1....