Customer Service Coordinator

A quick look at the role

The Customer Service role is a great opportunity for someone who wants to kick start their career and focus on delivering exceptional customer service and query resolution for the customers of SWR Newstar. SWR Newstar was acquired by Biffa in 2019 and whilst it became part of Biffa, it remained independent and continues to this day to act as a standalone waste management broker.

Location: Alton, Hampshire

Hours: Full Time - Monday - Friday 8.30am - 5pm - Hybrid working

Permanent

Salary: £26,227

Your core responsibilities

• You will be responsible for answering incoming calls and responding to emails from our customers within the required SLAs/KPIs.
• Listening to and understanding the needs of the customer.
• Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with agreed procedures.