Customer Service Coordinator

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

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Your mission

Customer Service Coordinator will be responsible for optimising the service scheduling and managing work orders by balancing customer requirements, technician availability, and operational constraints. You will deliver a consistently high level of proactive customer service and ensure efficient workforce utilisation through effective planning, while adapting quickly to unexpected issues. You will also communicate the value of Hiab’s service offerings during customer interactions to drive service adoption and increase service sales.

The position is based in Germany, Munich. 

Key responsibilities