Customer Service Coordinator (Hiring Immediately)

Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. _SHIFT_ _: Monday-Friday, 8am-5pm_ Major Responsibilities: u2022 Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity. u2022 Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues. u2022 Assure that all Penske Rental units are maintained and prepared for customers u2022 Ensure parts are available for scheduled work u2022 Hold vendors accountable for quality and adherence to schedule for outside work u2022 Provide customer service, assuring customers are satisfied and will return for additional business. u2022 Maintain shop productivity by optimizi...