Customer Service Coordinator

Description

As a Customer Service Coordinator, Automotive Southern Europe, you will be executing the 1st level Support of all customer queries by phone & email and being 1st point of contact for existing customers.

Key Responsibilities May Include:

Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).

Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.

Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.

Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.

Co...