Customer Service Coordinator

Overview

Enjoy coordinating people, solving problems, and delivering great customer service. Our client is a growing operations and facilities business that works closely with schools to manage the hire of their spaces outside of school hours.

Responsibilities

• Coordinating rotas and shifts for On‑Site Hosts across multiple venues
• Act as the main point of contact for schools regarding operational issues and queries
• Support the smooth running of venue lettings and bookings
• Manage communication between schools, hirers, and on‑site hosts
• Ensure safeguarding procedures and company processes are followed at all times
• Handle customer service enquiries professionally and efficiently
• Monitor schedules, bookings, and operational updates using internal systems
• Support remote weekend operations on a rota basis
• Troubleshoot and resolve issues quickly and effectively
• Take ownership of...