Customer Service Coordinator
Location
stoke prior, england
Job Type
Full-time
Category
Management & Operations
Posted
June 20, 2026
Overview
Join to apply for the Customer Service Coordinator role at TieTalent
Outline of the role: To provide administration and planning support within the Customer Service Centre in order to meet or exceed Business and Customer requirements. Ensuring paperwork and database accuracy whilst following documented procedures and agreed scope of work.
Responsibilities
- Planning, booking and scheduling of jobs for Field Service Engineers and Back to Base Engineers as required.
- Liaise with team members, Field Service Engineers and all internal Departments as required.
- Ensuring incoming calls are answered and managing outbound calls to Customers and engineers.
- Dealing with Customer queries and requests.
- Booking travel & accommodation requirements for engineers.
- Assist with preparation of and amending of quotations where required.
- General administration tasks within the department. <...