Customer Service Coordinator - UAE National
Location
dubai, dubai
Job Type
Full-time
Category
Management & Operations
Posted
June 06, 2026
Responsibilities
- Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
- Cater to 100% of client queries through emails, phone and/or What’s app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.)
- Being thorough in the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
- Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
- Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.
Requirements
- Possess good communication and greeting skills.
- Being punctual, flexible, hardworking, responsible and adaptable.
- Have a professional approach and a positive attitude.
- Being a team player.
- Able to solve prob...