Customer Service & CRM Manager – Retail HO - Milnerton
Location
Cape Town, Western Cape
Job Type
Permanent
Category
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted
June 25, 2026
Key responsibilities
Customer experience and customer service
CRM and Retention
Loyalty Programme Management
Marketing automation and campaign management
Reporting & Customer insights
Systems and project management
E- Commerce customer journey support
Qualifications
Diploma or degree in Marketing, Business Management, commerce or related
Minimum 5 years experience in CRM, Customer experience, Loyalty
Experience in retail / e commerce
Proven experience in managing CRM platforms, customer data and loyalty programmes
Technical Skills
CRM platforms – netcore, Klaviyo or similar
Shopify or woocommerce or similar
Email and SMS marketing platforms
Customer feedback and survey platforms – Survey Sparrow or similar
Advanced EXCEL
Power BI, Tableau or Looker Studio
Google analytics – advantageous
Email cv to [email protected]
Customer experience and customer service
CRM and Retention
Loyalty Programme Management
Marketing automation and campaign management
Reporting & Customer insights
Systems and project management
E- Commerce customer journey support
Qualifications
Diploma or degree in Marketing, Business Management, commerce or related
Minimum 5 years experience in CRM, Customer experience, Loyalty
Experience in retail / e commerce
Proven experience in managing CRM platforms, customer data and loyalty programmes
Technical Skills
CRM platforms – netcore, Klaviyo or similar
Shopify or woocommerce or similar
Email and SMS marketing platforms
Customer feedback and survey platforms – Survey Sparrow or similar
Advanced EXCEL
Power BI, Tableau or Looker Studio
Google analytics – advantageous
Email cv to [email protected]