Customer Service cum Mailroom Officer

About the Role:

As a CBRE Customer Service Officer, you will provide information and resolve day-to-day issues in response to inquiries about products and services.

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

• Respond to user inquiries via phone, email, or in‑person, offering timely assistance for any FM related issue at site
  Operate the FM helpdesk, managing service requests, fault reports, and work orders
• Maintain CMMS records, ensuring data accuracy and timely updates
• Generate periodic reports on service performance, asset status, and compliance
• Support onboarding, training schedules, and document control during transition
• Coordinate with vendors and internal teams for follow-ups and escalations
• Assist in procurement administration and invoice tracking
• Receive, screen...