Customer Service Director
Location
quezon city, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 08, 2026
Description
- Lead the customer service team to achieve departmental goals and maintain high customer satisfaction.
- Develop and implement strategies to improve customer service processes and enhance the customer experience.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Train and mentor staff to ensure a skilled and motivated customer service team.
- Foster strong relationships with internal and external stakeholders to ensure effective communication and resolution of customer issues.
Requirements
- Educational Qualifications: Bachelors degree in Business Administration or a related field.
- Experience Level: 35 years of experience in customer service management.
- Skills and Competencies: Proficient in English Language, with strong customer service and problem-solving skills.
- Skills and Competencies: Demonstrated strong work ethic, with te...