Customer Service Dispatcher

Jungheinrich • Warrington, England, United Kingdom • Posted July 19, 2026

Location Warrington, England
Job Type Full-time
Category Information and Record Clerks
Posted July 19, 2026

Role Purpose

  • Allocating existing engineering resources in order to meet customer expectations in a timely and cost-effective manner.
  • Providing good communication at all times to both internal and external customers.
  • Making sure that all incoming planned and unplanned work is reviewed, planned, prioritised, assigned and completed.
  • Role Responsibilities

  • Handling and logging of customer call efficiently and by agreed procedure
  • Building strong and positive relationships with customers, engineers, and colleagues
  • Making sure that all customers are regularly being updated about the status of their work
  • Maintenance Planning
  • Allocate and monitor progress of all incoming planned and unplanned work
  • Record and monitor VOR trucks, escalate when and if required
  • Allocate and order Sub–contracted work.
  • Absence planning of engineers in conjunction with A...
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