Customer service engineer
Location
johannesburg, gauteng
Job Type
Full-time
Category
Other-General
Posted
June 24, 2026
ROLE: Customer Service Engineer
REPORTING TO: Customer Service Manager
Location: Johannesburg, South Africa
From tabletop to floor standing, our analytical systems and solutions help the world’s top researchers do ground‑breaking work on the small things that make big things possible. We’re looking for enquiring minds, imaginative thinkers, and proud geeks who are irresistibly drawn to hard problems and always thinking ‘what if…’.
Job OverviewIn this role you will be responsible for the installation, maintenance and repair of our systems, jointly with the Customer Success team, reporting directly to the Customer Service Manager.
Responsibilities Execute established Malvern Panalytical Support Group procedures. Ensure overall customer satisfaction. Timely execute assigned service orders. Serve as an ambassador of customer support excellence on site and support with problem diagnosis and system repairs. Provide necessary training to customers...