Customer Service Exective

Job description

Report Preparation: Generate daily pendency reports, reefer inventory reports, and import/export reports (24hrs & 12hrs).

Customer Coordination: Daily communication with customers to update them on delivery plans and obtain necessary information for job orders.
Invoice Generation: Ensure timely and accurate invoicing for customer services.
Internal Collaboration: Liaise regularly with internal departments to resolve issues and ensure smooth customer service operations.
Customer Reports: Prepare and manage various types of customer reports.
Shipping Line Knowledge: Demonstrate an understanding of shipping line processes.
Operational Knowledge: Familiarity with operations processes between port and CFS (Container Freight Station).
Document Management: Manage and coordinate documents such as Bond & LOI, EIR Copy, and ENBLOCK.