Customer Service Executive - Airfreight

The incumbent will be part of a larger team within the Air and Ocean department in providing seamless and customer-focused solutions to support the achievement of business objectives.

• Answer all incoming calls promptly and politely
• Respond to customer enquiries promptly
• Basic knowledge on cargo commodity as per IATA rules and regulations
• Handle all air export shipment interface with multiple parties (internal and external customers/stakeholders) on shipment requirements
• Booking of flights with procurement team
• Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non‑compliance issue
• Ensure all data are updated correctly in system
• Liaise with overseas agents on various requirements and rates
• Obtain rate approval from customer before shipment departs
• Provide flight details and fe...