Customer Service Executive

Job Description & Requirements About Us TheSeafoodCompany is a leading seafood and grocery items company headquartered in Singapore, dedicated to sourcing, processing, customising and supplying premium seafood to hotels, restaurants, retailers, and partners both locally and globally. As the parent company, we also own and operate Seaco, our direct-to-consumer brand bringing restaurant-quality seafood directly to homes across Singapore. Key Responsibilities: 1. Order Processing: Receive and review customer orders, ensuring accuracy and completeness. Input orders into the system accurately and in a timely manner. Coordinate with various departments to ensure order fulfilment within specified timelines. Lead and see-through end-to-end delivery process of orders (from arrangement of deliveries to delivery date) Handle returns enquiries and provide clear guidance to customers on return process. Handle all claim matters on defects and wrong pricings, etc. 2. Customer Communication: Communica...