Customer Service Executive (Contact Centre)
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 15, 2026
The Customer Executive is responsible for delivering high-quality service and support to our customers across multiple platforms. This role focuses on building strong customer relationships, resolving complex inquiries, and ensuring a seamless end-to-end customer experience. The Executive will act as a key point of contact, ensuring that service standards are met while proactively identifying opportunities to improve customer satisfaction.
Job Responsibilities Customer Engagement & Support Omni-channel Support:
Manage and resolve customer inquiries via phone, email, live chat, and social media platforms in a timely and professional manner. Relationship Management:
Act as a dedicated point of contact for key customer accounts, ensuring their needs are met and expectations exceeded. Problem Resolution:
Investigate and resolve complex issues or complaints, escalating to senior management only when necessary, and providing root-cause analysis to prevent recurrence. Service Exce...
Job Responsibilities Customer Engagement & Support Omni-channel Support:
Manage and resolve customer inquiries via phone, email, live chat, and social media platforms in a timely and professional manner. Relationship Management:
Act as a dedicated point of contact for key customer accounts, ensuring their needs are met and expectations exceeded. Problem Resolution:
Investigate and resolve complex issues or complaints, escalating to senior management only when necessary, and providing root-cause analysis to prevent recurrence. Service Exce...