Customer Service Executive

Job Summary

Support the day-to-day coordination and execution of freight forwarding operations across Air Freight and Sea Freight (as applicable), ensuring timely shipment processing, accurate system updates, excellent customer service, and compliance with all operational and regulatory requirements.

Job Details

Job Type: Contract

Salary: 5K to 7K

Key Responsibilities

Freight Forwarding Operations

• Provide professional and customer-focused communication when dealing with customers, overseas agents, carriers, and vendors.
• Respond promptly and accurately to customer enquiries, shipment requests, pricing requests, and operational queries.
• Coordinate and manage freight forwarding shipments from booking through to final delivery, ensuring all milestones are achieved.
• Maintain a thorough understanding of local customs regulations, import/export procedures, and docu...