Customer Service Executive
Location
hyderabad city taluka, sindh
Job Type
Full-time
Category
Management & Operations
Posted
June 26, 2026
About the Role
We are currently seeking an experienced professional to join our team in the role of Customer Service Executive .
In this role, you will:
- Review all the entries within intermediatory suspense accounts to ascertain fraud, uneconomical losses, goodwill and operational losses for the month.
- Identify entries outside normal procedures, make sound, considered decisions and, where appropriate, escalated to the leadership team – considering both customer impacts and inherent risk for both customer and company.
- Articulate case decision/rationale to internal colleagues and, where required, in response to the Financial Ombudsman.
- Prepare detailed fraud management information with all fraud losses to be submitted to business for approvals.
- Account for all fraud losses in profit & loss accounts.
- Provide constructive feedback and coaching to processing staff on any error observed while rev...