Customer Service Executive (Mandarin Speaker)
Location
Singapore, Singapore
Job Type
Fulltime
Category
Information and Record Clerks
Posted
June 07, 2026
Position Summary
The Customer Service Representative is responsible for processing customer orders, handling inquiries and ensuring timely and accurate service delivery while maintaining a positive customer experience.
Key Responsibilities:
- Enter and process customer orders accurately.
- Confirm orders with customers and provide delivery timelines.
- Track orders and ensure timely fulfillment.
- Provide updates on order status, delivery schedules, and issues.
- Resolve routine customer issues and escalate when necessary.
- Fulfill individual and contribute to team KPIs (OTIF, order accuracy, response time).
- Liaise with logistics, warehouse, and planning teams to support order fulfillment.
- Follow up on delivery and documentation requirements.
- Other adhoc tasks where necessary.
Experience:
- Min. 1-2 years of e...