Customer Service Executive
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 08, 2026
Duties/Responsibilities:
- Implement appropriate solutions to address customer queries based on sales or customer management knowledge
- Understand and analyze customer logistics service needs by building communicative and open relationships
- Collaborate with stakeholders to grow relationships that assist in revenue generation
- Source and gather costs from agents/vendors/carriers/ airlines and perform data entry
- Provide quotations to customers
- Plan delivery of logistics services that meet customer requirements
- Monitor and follow up with the relevant stakeholders during the delivery of logistics services to customers
- Facilitate adherence to customer service standard
- Resolve customer relationship management conflicts
- Follow situational factors that promote or inhibit change
- Understand risks associated with different approaches of process changes
- Verify billing documents bef...